Customer Srvc / Technical Support / Web Protocol
Before Applying, Play This Message:
ExaVault - A leading provider of Secure FTP storage and online backup to clients in over 90 countries!
We are looking for a Customer Technical lead (virtual), who will help support our customer base, both directly and indirectly. Work will be done primarily via email, with some phone contact.
Responsibilities not limited to: Obviously helping customers solve technical issues with our service. Developing customer-facing documentation for our website on an as-needed basis. * Communicating customer needs and wishes to our development and engineering staff.
Requirements not limited to: Solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, etc. Strong command line Linux skills. Excellent Windows, Mac & Linux troubleshooting ability. Excellent writing skills. Most of your work will be written.
This is currently a one-month contract position, but could easily develop into a long-term position. You'll be working from home, and should plan to spend between 15-20 hours each week on your ExaVault duties.
Workspace requirements not limited to: Obviously a computer (Windows, Mac OS X or Linux) and Internet access; we will provide any software (MS Office, etc.) that you don't already have.
It is required that you have oDesk installed as well.
Compensation: Market Based. DOE
For more info and to apply, click Visit Website at right.
Applicants are also strongly encouraged to Post Your Resume
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